Returns & Refund Policy
Due to the perishable nature of our cookies and baked goods, we cannot accept returns; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or incorrect.
Inspect Your Package
Upon arrival, please check your order for any signs of damage or missing items from your packing slip.
Contact Support
If there is an issue, email our customer service team within 14 days of delivery with your order number and a photo of the product.
Verification Process
Our team will review your request and photos to determine if a replacement or a full refund is appropriate for the quality issue reported.
Resolution
Once approved, a replacement shipment will be prioritized or a credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing